Peace of Mind: Official Singapore Warranty

INTEX products in Singapore are backed by a Full Local Warranty. Your purchase is protected by our local team, ensuring fast, reliable service.

Overview

INTEX products are manufactured using the highest quality materials and workmanship. All INTEX products have been inspected and found free of defects prior to leaving the factory. We want you to be happy with your purchase. If you encounter any issues, our team will do our best to assist you quickly and fairly within our warranty and returns policy.

We do not accept refunds or returns for any orders once they have been delivered.
All sales are final.

Exchanges

We accept exchanges only within 7 days of receiving your order.
To be eligible for an exchange:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order confirmation email or receipt) is required.
Exchanges are only available for a different size or colour of the same product, subject to stock availability.
Customers are responsible for any shipping costs incurred during the exchange process.

Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement at no extra cost.

Limited Warranty for INTEX Airbeds

Your INTEX air bed has been manufactured using the highest quality materials and workmanship. All INTEX products have been inspected and found free of defects prior to leaving the factory. This Limited Warranty applies to the INTEX air bed only.

If a manufacturing defect is found within the warranty period, please contact at hello@sophie.sg. We will determine the validity of the claim. If our team directs you to return the product, please carefully package the product and ship the product. Upon receipt of the returned product, our team will inspect the item and determine the validity of the claim. If the provisions of this warranty cover the item, the item will be repaired or replaced at no charge.

INTEX Limited Warranty for Air beds and Air Mattresses

This Limited Warranty does not apply if the Intex air bed is subject to negligence, accident, improper operation, improper voltage or current contrary to operating instructions, improper maintenance or storage, abnormal use or application, or to damage by circumstances beyond Intex’s control, including but not limited to, punctures, tears, abrasions, or ordinary wear and tear. This Limited Warranty applies only to those parts and components manufactured by Intex. The Limited Warranty does not cover unauthorised alterations to the air bed.

Warranty & Returns Policy