Shipping Policy

We endeavour for you to receive your order as soon as possible, and we are motivated to process and prepare your order as soon as we receive them. Nevertheless, there are some logistical and operational points for you to take note of, which would affect how you receive your order.

Standard

Our team will process and pack your order within 2 working days of receiving your order. Subsequently, a courier of our choosing will pick up the parcel, and deliver it to you within 3 working days.

Priority

Our team will prioritise your order and prepare your order immediately. For orders placed before 10am on a working day, you can expect the order to be ready for the courier or self pick up by 3pm in the afternoon on the same day. For orders placed after 10am, your order will be ready by 10am the next working day. A courier of our choosing will pick up your order and deliver it to you. You should receive your order within 1 to 3 working days after you place your order.

Self pick up

If you wish to pick up your parcel yourself, please select the self pick up option. We have 2 pick up locations, and as the available of stocks are uncertain, we cannot confirm the pick up location at the time you place your order.

Our customer service agents will contact with upon receiving your order to confirm the pick up location. Please do not come to pick up before you have been contacted.

Alternatively, you can contact us to check before placing your order.

Pick up location 1:

Sophie & Friends (S) Pte Ltd
1002 Jalan Bukit Merah #04-14
Singapore 159456
Opening hours:
Mondays to Fridays 1000 – 1700hrs

Pick up location 2:

Airpak Express Pte Ltd
No. 45 Changi South Avenue 2, #01-01
Singapore 486133
Operating hours:
Mon-Fri 0900 – 1730
Sat 0900 – 1230
Avoid lunch hours 1200 – 1400

Our team will process and prepare your order for you to pick up within 2 working days of receiving your order. You should expect a call, or WhatsApp or text message informing you to pick up your order.
If you urgently need to pick up your order, please select the PRIORITY shipping option.

Free Shipping

If you hit the minimum order value, our team will process and pack your order within 2 working days of receiving your order. Subsequently, a courier of our choosing will pick up the parcel, and deliver it to you within 1 to 3 working days.

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